Frequently Asked Questions

Get answers to our most commonly asked questions about ELEVATE. We recommend checking this guide before contacting us, as it might help clarify any confusion.

ELEVATE is a nationwide initiative to create welcoming, gender-affirming healthcare environments for transgender and gender-nonconforming (TGNC) patients. By improving the cultural competencies of healthcare professionals and personnel involved in primary care and in HIV care, the ultimate goal of ELEVATE is to improve linkage to and retention in HIV care for TGNC patients.

The ELEVATE initiative includes:

  • A series of live, CME-certified "dinner meetings" for HIV specialists and infectious disease specialists.
  • A series of live, CME-certified activities for primary care physicians, held in conjunction with state and regional Academy of Family Physicians (AFP) chapters’ meetings.
  • An on-demand, gender-affirmation–training webinar training geared to healthcare professionals as well as practice personnel/staff.
  • The 3-step ELEVATE Certificate Program for individuals as well as entire practices.
    1. Attend live meeting
    2. Watch online training.
    3. Participate in a phone interview.
  • Individuals who complete the 3-step program will receive individual certificates denoting their professional development in cultural competency.
  • Practices that complete the 3-step certificate program will receive complete practice certificates - suitable for framing and display - that will raise the visibility of the practices for patients seeking a TGNC-inclusive environment.
  • Additional gender-affirming resources and training materials for healthcare professionals and personnel.

"TGNC" is an abbreviation for "transgender and gender-nonconforming". You can learn more terms and abbreviations related to transgender health and gender-affirmation healthcare by accessing the Glossary section of The Toolkit for Gender-Affirmation Healthcare.

Physicians can register for a dinner meeting directly through the ELEVATE website. A list of dinner meetings in the ELEVATE series can be found here. Once you have chosen the dinner meeting that you wish to attend, click "Register" for that meeting and you will be brought to a page with more details and the ability to register for that specific dinner meeting.

Registration for the Academy of Family Physicians (AFP) chapter meetings are conducted by the individual chapters. A list of the AFP chapter meetings that will be presenting an ELEVATE program can be found here. Please contact the AFP chapter directly for more details on how to register.

If you cannot hear the audio, there are a few things you can do to fix this:

  • Check the audio controls in the lower left corner of the video player.
  • Check the volume on your device.
  • Check the audio cables for your speakers or headphones to make sure that they are plugged in and functioning properly.

The online training webinar is hosted on our YouTube channel. Ensure that you have access to YouTube on your network. Some hospitals, schools, or public computer labs may block or limit access to YouTube.

Playback on videos can be affected by high Internet traffic in your local area. Check the YouTube Quality Report to learn about the best time to view videos in your local area.

If you think that the web browser may be the cause of your playback issues, try emptying your cached images and files, restarting your web browser, updating your web browser, or using an alternate browser.

All dinner meetings in the ELEVATE live meeting series are certified for 1.00 AMA PRA Category 1 CreditTM. All AFP chapter activities in the ELEVATE live meeting series are certified for 1.0 hour American Academy of Family Physicians (AAFP) Prescribed credit. The online training webinar is nonaccredited.

There are 2 types of certificates awarded in the ELEVATE program:

  1. Individual certificates
  2. Complete practice certificates

Individuals who complete the ELEVATE certificate program will receive individual certificates denoting their professional development in cultural competency. Practices completing the certificate program will also receive a complete practice certificate - suitable for framing and display - that will raise the visibility of the practice for patients seeking a TGNC-inclusive environment.

All certificates - individual certificates and complete practice certificates - will be mailed to one address; the Annenberg Center will ask for the mailing address to send all certificates at the end of the telephone interview.

The certificate is intended to show that the individuals and practice participated in the ELEVATE gender-affirmation healthcare training. It does not need to be renewed, as it does not expire.

At this time, only physicians may register and attend the ELEVATE live meetings.

We have developed The Toolkit for Gender-affirmation Healthcare, which includes additional resources for healthcare professionals and patients. The toolkit is an online resource that can be found here.

Please visit the Contact Us page to contact the Annenberg Center directly with questions related to any aspect of the ELEVATE program.